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Discover more in our FAQ
At Dr.pen Official, we prioritize your skin's health and your satisfaction with our microneedling devices.
Here is a carefully curated guide to address your most common concerns, shipping policies, and tips to ensure optimal use of our products.
Orders, Shipping & Warranty
How long does shipping take?
How long does shipping take?
Orders are typically processed within 2-3 business days.
Shipping within the US usually takes 5-7 business days.
International delivery times vary between 14-25 days depending on destination and customs processing. You will receive a tracking number once your order ships.
Does my piece come in any packaging?
Does my piece come in any packaging?
Yes, all our products come in protective and aesthetically pleasing packaging to ensure they arrive in perfect condition. Each product is securely wrapped, and we use eco-friendly materials whenever possible. Additionally, many of our products come in recyclable containers to support sustainability.
Do you ship internationally?
Do you ship internationally?
Yes, we do! We proudly offer international shipping to North America, the United Kingdom, Australia, and most countries within the European Union.
If you are unsure whether we can deliver to your specific location, please don't hesitate to contact our customer service team before placing your order.
Please note: Shipping times and fees vary by destination, and international orders may be subject to local customs duties or import taxes.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
What is the warranty period for Dr.pen devices?
What is the warranty period for Dr.pen devices?
All authentic Dr.pen devices purchased directly from our official store come with a standard 1-Year Manufacturer Warranty. This covers any hardware defects or technical malfunctions under normal use.
Please contact Customer Service
Device Care & Advanced Tips
How do I choose the right needle cartridge?
How do I choose the right needle cartridge?
• 12 to 18-pin: Great for deeper acne scars, stretch marks, and body areas.
• 36 to 42-pin: Ideal for overall facial rejuvenation, fine lines, and discoloration.
• Nano cartridges: Painless and non-invasive, perfect for weekly serum infusion and boosting product absorption.
Can I share my Dr.pen device with someone else?
Can I share my Dr.pen device with someone else?
The device body itself can be shared with a family member. However, for strict hygiene and safety, you must NEVER share needle cartridges. Each person must use their own sterile, brand-new cartridge for every single treatment to prevent cross-contamination.
Can the device be used while charging?
Can the device be used while charging?
For safety and to preserve the longevity of the battery, we highly recommend using the device wirelessly after it is fully charged. Our premium models feature large batteries (like the M9's 700mAh) ensuring plenty of cordless operation time for a full facial treatment.
How should I clean and store my device?
How should I clean and store my device?
After use, carefully dispose of the single-use cartridge. Wipe the main body of the pen with a soft, slightly damp cloth or an alcohol wipe.
Do not submerge the device in water, as it is not waterproof. Always store it in its original protective box in a cool, dry place.
Can I use an LED light therapy mask after microneedling?
Can I use an LED light therapy mask after microneedling?
Absolutely! This is a highly recommended advanced protocol used in premium clinics. Using a high-quality red light therapy mask immediately after your microneedling session can significantly accelerate the skin's natural healing process, drastically reduce redness, and further boost collagen production. Just ensure your skin is clean before using the light therapy.
How do I adjust the needle depth correctly during a session?
How do I adjust the needle depth correctly during a session?
Our smart devices feature an adjustable dial for precise control. Use shallower depths (0.2mm - 0.5mm) for delicate areas like the forehead and around the eyes. Use medium to deeper depths (0.75mm - 1.5mm) for meatier areas like the cheeks, or when targeting specific concerns like acne scars.
Pro Tip: Always adjust the dial while the device is pulled slightly away from your skin to prevent scratching.
Is pinpoint bleeding normal during a treatment?
Is pinpoint bleeding normal during a treatment?
Yes, pinpoint bleeding (erythema) is a completely normal and expected response when microneedling at deeper lengths (typically 1.0mm and above). It indicates you have successfully reached the dermal layer where collagen production is stimulated. Simply wipe the area gently with a sterile saline pad. Note: If you are using nano-cartridges or very shallow depths, you should not experience bleeding.
