Discover more in our FAQ
At Dr.pen Official, we prioritize your skin's health and your satisfaction with our microneedling devices.
Here is a carefully curated guide to address your most common concerns, shipping policies, and tips to ensure optimal use of our products.
Shipping & Orders
How do I place an order?
Where does Dr.pen ship to?
When can I expect to receive my package?
I'm having problems tracking my order.
How can I update my order or cancel my order?
Micro-Infusion System
Is the Micro-Infusion treatment painful?
How often should I use the Micro-Infusion System?
Can I reuse the micro-tip heads?
How soon will I see results?
Is there any downtime after treatment?
Returns & Exchanges
How can I return a product?
How long does it take to credit my account for refunds?
What should I do if I receive the wrong product?
Who is responsible for return shipping costs?
How do I exchange an item for a different model?
Billing & Payments
What payment methods do you accept?
When will my credit card be charged?
Why was my payment declined, and how can I fix it?
Do I need to pay import duties or customs taxes?
What should I do if my package is held at customs?
Warranty
What kind of warranty comes with my Dr.pen device?
What is covered under the 1-year warranty?
Are needle cartridges and power cables covered under warranty?
How do I submit a warranty claim if my device stops working?
What's your warranty policy?
Microneedling FAQs
What is Dr.Pen Microneedling Pen?
What is Dr.Pen Microneedling Pen?
Dr.Pen is a professional microneedling device designed to create controlled micro-channels in the skin using ultra-fine needles. This process helps stimulate the skinâs natural renewal process and supports the appearance of smoother, firmer, and more even-looking skin.
Dr.Pen devices are commonly used for concerns such as fine lines, wrinkles, enlarged pores, uneven skin texture, acne scars, and skin firmness.
What skin concerns can Dr.Pen help improve?
What skin concerns can Dr.Pen help improve?
Dr.Pen microneedling devices are designed to help improve the appearance of:
â Fine lines and wrinkles
â Loss of skin firmness
â Enlarged pores
â Uneven skin texture
â Acne scars and depressed scars
â Stretch marks
â Dull-looking skin
â Hair and scalp care concerns
Results vary depending on skin condition, treatment routine, needle depth, and aftercare.
Does the Dr. Pen really work?
Does the Dr. Pen really work?
Yes, the Dr. Pen is generally considered effective for microneedling, a cosmetic procedure that can improve skin texture and reduce the appearance of scars and wrinkles. It works by creating micro-injuries in the skin, stimulating the body's natural healing process and collagen production. Many users report noticeable improvements in their skin.
How often should I use Dr.Pen?
How often should I use Dr.Pen?
Treatment frequency depends on the needle depth and treatment area.
General guidelines:
- 0.25mmâ0.5mm: Every 2â4 weeks
- 0.5mmâ1.0mm: Every 4â6 weeks
- 1.0mmâ2.0mm: Every 6â8 weeks
Allow your skin enough time to recover and regenerate between treatments.
How long does it take to see results from Dr. Pen?
How long does it take to see results from Dr. Pen?
Short term (1â3 uses): Smoother skin, better absorption of skincare products;
Medium term (2â4 weeks): more refined skin texture;
Long term (6+ weeks): overall improved and calmer-looking skin.
How to spot a fake Dr. Pen?
How to spot a fake Dr. Pen?
GENUINE DR. PEN
- Dr. Pen anti-counterfeit verification website.
- Scratch to see the entire QR code and authentication number.
- Scan the QR code and verify the authentication number.
Device Care & Advanced Tips
How do I choose the right needle cartridge?
How do I choose the right needle cartridge?
âą 12 to 18-pin: Great for deeper acne scars, stretch marks, and body areas.
âą 36 to 42-pin: Ideal for overall facial rejuvenation, fine lines, and discoloration.
âą Nano cartridges: Painless and non-invasive, perfect for weekly serum infusion and boosting product absorption.
Can I share my Dr.pen device with someone else?
Can I share my Dr.pen device with someone else?
The device body itself can be shared with a family member. However, for strict hygiene and safety, you must NEVER share needle cartridges. Each person must use their own sterile, brand-new cartridge for every single treatment to prevent cross-contamination.
Can the device be used while charging?
Can the device be used while charging?
For safety and to preserve the longevity of the battery, we highly recommend using the device wirelessly after it is fully charged. Our premium models feature large batteries (like the M9's 700mAh) ensuring plenty of cordless operation time for a full facial treatment.
How should I clean and store my device?
How should I clean and store my device?
After use, carefully dispose of the single-use cartridge. Wipe the main body of the pen with a soft, slightly damp cloth or an alcohol wipe.
Do not submerge the device in water, as it is not waterproof. Always store it in its original protective box in a cool, dry place.
Can I use an LED light therapy mask after microneedling?
Can I use an LED light therapy mask after microneedling?
Absolutely! This is a highly recommended advanced protocol used in premium clinics. Using a high-quality red light therapy mask immediately after your microneedling session can significantly accelerate the skin's natural healing process, drastically reduce redness, and further boost collagen production. Just ensure your skin is clean before using the light therapy.
How do I adjust the needle depth correctly during a session?
How do I adjust the needle depth correctly during a session?
Our smart devices feature an adjustable dial for precise control. Use shallower depths (0.2mm - 0.5mm) for delicate areas like the forehead and around the eyes. Use medium to deeper depths (0.75mm - 1.5mm) for meatier areas like the cheeks, or when targeting specific concerns like acne scars.
Pro Tip: Always adjust the dial while the device is pulled slightly away from your skin to prevent scratching.
Is pinpoint bleeding normal during a treatment?
Is pinpoint bleeding normal during a treatment?
Yes, pinpoint bleeding (erythema) is a completely normal and expected response when microneedling at deeper lengths (typically 1.0mm and above). It indicates you have successfully reached the dermal layer where collagen production is stimulated. Simply wipe the area gently with a sterile saline pad. Note: If you are using nano-cartridges or very shallow depths, you should not experience bleeding.
